1
Antique Questions Forum / Re: whats this?
« on: January 12, 2014, 01:19:08 pm »
..one way or anothers its pure filth
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2
Antique Questions Forum / Re: whats this?
« on: January 12, 2014, 11:05:22 am »
Aha, well I sussed it out then it is a skirt lifter!, which was also a punishable offence
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Antique Questions Forum / whats this?
« on: January 12, 2014, 09:58:22 am »
Don't know if the pics have loaded though?
I think its hung from a belt?, reg 1876, ok pics are up, its got Patent Fyfe,s on one side n registered sept 21 1876, it works as a clipping device I think it could be to hold a ladies skirt up on horseback or from dirty roads???
I think its hung from a belt?, reg 1876, ok pics are up, its got Patent Fyfe,s on one side n registered sept 21 1876, it works as a clipping device I think it could be to hold a ladies skirt up on horseback or from dirty roads???
4
Antique Questions Forum / Re: Auction houses and the net
« on: December 30, 2013, 04:03:14 pm »What I would like to change and bring into the 21st century is the system of "buyer beware" and auctioneers exemption.
Simply this, they CAN continue with the antiquated "buyer beware" if the sale is NOT advertised online,
BUT cannot hide behind this Antiquated Law when selling online.
As I cannot be at the place of sale and therefore view the item, it is reasonable that a true and just description be made available to potential buyers without having to ask "for the real truth" condition report.
Many industries have gone to the wall with progression, i.e. modernise or go bust, and to me this one is not just glaringly obvious but also unjust so either stop advertising online or give a full description of the item and be prepared to stand behind it.
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Antique Questions Forum / Re: Auction House Condition Report Legality
« on: December 30, 2013, 03:16:05 pm »
Hello again Gentlemen
Am still learning how to navigate this site, an haven't found out how to reply to a specific persons reply, I would like to reply to Ipcress,s question.
All of my texts have been with the mentioned character! it was a traditional online auction I registered and bid through the saleroom dot com.
Im not sure what you mean when you say my last post made little sense? perhaps its because like me you find it incredible that a person in such a position and with supposable references would give such a poor condition report!
He said they were closed until the 6th january so I await his reply.... also thanks to Mart for pointing me hers and to bigwull I knew him when he was oor wullie.
Am still learning how to navigate this site, an haven't found out how to reply to a specific persons reply, I would like to reply to Ipcress,s question.
All of my texts have been with the mentioned character! it was a traditional online auction I registered and bid through the saleroom dot com.
Im not sure what you mean when you say my last post made little sense? perhaps its because like me you find it incredible that a person in such a position and with supposable references would give such a poor condition report!
He said they were closed until the 6th january so I await his reply.... also thanks to Mart for pointing me hers and to bigwull I knew him when he was oor wullie.
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Antique Questions Forum / Auction houses and the net
« on: December 30, 2013, 11:43:58 am »
Hello
your opinions please
I have another Q on here which relates to this one, as i bought an item which was not as described and found apparently their is little i can do about it in law
What i have recently found out here in the UK is that here we have a system of buying at auction which hasnt changed since Victoria was in nappies and nothing to do with a spice girl, we have a 19th century law running alongside 21st century technologie which cant last its like the old days of buying a 2nd hand car with 1 careful owner but the other 6 weren't, we didn't mention that guv cause that's for you to find out
Basically the auction house acts as a go between a springboard between the vendor and the buyer and they take a commission as their wage
and they advertise the piece in a catalogue with a description which they have written BUT that's only their "opinion" and to be absolutely sure one should inspect the piece themselves,...this was called Buyer Beware Rule all auction sites will have this in their terms and conditions, well that was fine in the days of gas lighters and horse droppings but it still applies today even though the auctions have been global for several years now.
So if i buy from a auction house in Aberdeen and im in London and as i cannot inspect the piece personally i have no other choice but to believe what the auctioneer has written which apparently has no course in law as its only his "opinion" and further if there is a problem then i have to take it up with the original owner of the piece as the auctions only a springboard between us.
There are many new laws about buying at distance and fit for purpose specifically designed for buying online but when its at a auction we go back to Queen Victoria and her laws. If auction houses are to continue selling then they should be responsible for the description they give as we cannot view the item and the old Buyer Beware has no place in todays business.
I know the auctions are busy places and some houses sell many items and a precise report on all would be very time consuming so perhaps it has to be for items over a certain price or for items of value such as gold antiques etc there is of course the specific request for a "condition report" on an item which most houses give with pics etc but again it is only their opinion it also holds no weight in law.
Or am i wrong?
your opinions please
I have another Q on here which relates to this one, as i bought an item which was not as described and found apparently their is little i can do about it in law
What i have recently found out here in the UK is that here we have a system of buying at auction which hasnt changed since Victoria was in nappies and nothing to do with a spice girl, we have a 19th century law running alongside 21st century technologie which cant last its like the old days of buying a 2nd hand car with 1 careful owner but the other 6 weren't, we didn't mention that guv cause that's for you to find out
Basically the auction house acts as a go between a springboard between the vendor and the buyer and they take a commission as their wage
and they advertise the piece in a catalogue with a description which they have written BUT that's only their "opinion" and to be absolutely sure one should inspect the piece themselves,...this was called Buyer Beware Rule all auction sites will have this in their terms and conditions, well that was fine in the days of gas lighters and horse droppings but it still applies today even though the auctions have been global for several years now.
So if i buy from a auction house in Aberdeen and im in London and as i cannot inspect the piece personally i have no other choice but to believe what the auctioneer has written which apparently has no course in law as its only his "opinion" and further if there is a problem then i have to take it up with the original owner of the piece as the auctions only a springboard between us.
There are many new laws about buying at distance and fit for purpose specifically designed for buying online but when its at a auction we go back to Queen Victoria and her laws. If auction houses are to continue selling then they should be responsible for the description they give as we cannot view the item and the old Buyer Beware has no place in todays business.
I know the auctions are busy places and some houses sell many items and a precise report on all would be very time consuming so perhaps it has to be for items over a certain price or for items of value such as gold antiques etc there is of course the specific request for a "condition report" on an item which most houses give with pics etc but again it is only their opinion it also holds no weight in law.
Or am i wrong?
7
Antique Questions Forum / Re: Auction House Condition Report Legality
« on: December 30, 2013, 10:57:00 am »
Hello Ipcress
Thank You that is very helpful and appreciated ...."they shall not pass"
I will contact you privately with the auction house, the guy I am texting seems very well enough qualified
he is a qualified gemmologist and diamond grader. He is a Diamond Member and Fellow of the Gemmological Association of Great Britain, has many years experience working in the antique and jewellery industry, including time with Christie’s. The company appear to have two directors and he is one of them, if I have had problems in the past with auction houses they "usually" sort it then an there as they want to keep a good reputation
So with his experience im surprised at his replies, I haven't demanded anything, or gone off on a fit!, ive kept it very civil and his replies are also polite but at the same time mugging me off!! the last mail which so patronisingly informing me I was lucky to have the new clasp fitted and such a good job done on the repair is almost surreal in its cheek and he,s covering himself on all grounds i.e. the repair is a plus as its a plus it doesn't detract from his description so aren't I the lucky one! (he actually said that the owner of the piece noted how it had a old base metal clasp type and thought it would be better to replace it with the expensive gold and diamond one we see!)
The necklace on the website was est at £1200 when it started it had a bid of £1100 and I went in at £1200 the auctioneer thanked the internet so perhaps she had a bid on the books or someone was bidding in the room there were two bids to my knowledge. I am aware of bidding up a piece by the owners, I have been around auctions for over 40 years, but never bought from this house before
I know the condition report was scant but I took it that if there were any major flaws to the piece they would have been noted, normally a condition report is several pictures from different angles and a detailed examination of the piece i.e. repair, damage, wear and tear etc but as I left it till the morning of the sale I believed the scant report, but not to have mentioned the partial restringing or repair is more than neglectful and then his patronising attitude in the further replies to me sounds like a Dell Boy sketch something like - "No! no! guv that's not a repair!:) god bless u guv,:) No wot that is guv is that's yer actual maintenance innit, in fact I should charge u more! cause that now makes even betterer than I thought it was before innit"
I will wait for his reply to my last mail as apparently they are still on holiday, which is no excuse in these days of instant communication, then I may speak to the other partner/director as I feel he is playing with the companies reputation and his own, i know what i think about the piece and his stalling and unwillingness to refund me but i cant say so here, not now, but im sure the experienced buyer knows what im thinking.
Anyways thanks again Ipcress i never thought to contact the trade gazette.
i will be raising another Q about the trade and the internet on here soon.
Thanks
Scot
Thank You that is very helpful and appreciated ...."they shall not pass"
I will contact you privately with the auction house, the guy I am texting seems very well enough qualified
he is a qualified gemmologist and diamond grader. He is a Diamond Member and Fellow of the Gemmological Association of Great Britain, has many years experience working in the antique and jewellery industry, including time with Christie’s. The company appear to have two directors and he is one of them, if I have had problems in the past with auction houses they "usually" sort it then an there as they want to keep a good reputation
So with his experience im surprised at his replies, I haven't demanded anything, or gone off on a fit!, ive kept it very civil and his replies are also polite but at the same time mugging me off!! the last mail which so patronisingly informing me I was lucky to have the new clasp fitted and such a good job done on the repair is almost surreal in its cheek and he,s covering himself on all grounds i.e. the repair is a plus as its a plus it doesn't detract from his description so aren't I the lucky one! (he actually said that the owner of the piece noted how it had a old base metal clasp type and thought it would be better to replace it with the expensive gold and diamond one we see!)
The necklace on the website was est at £1200 when it started it had a bid of £1100 and I went in at £1200 the auctioneer thanked the internet so perhaps she had a bid on the books or someone was bidding in the room there were two bids to my knowledge. I am aware of bidding up a piece by the owners, I have been around auctions for over 40 years, but never bought from this house before
I know the condition report was scant but I took it that if there were any major flaws to the piece they would have been noted, normally a condition report is several pictures from different angles and a detailed examination of the piece i.e. repair, damage, wear and tear etc but as I left it till the morning of the sale I believed the scant report, but not to have mentioned the partial restringing or repair is more than neglectful and then his patronising attitude in the further replies to me sounds like a Dell Boy sketch something like - "No! no! guv that's not a repair!:) god bless u guv,:) No wot that is guv is that's yer actual maintenance innit, in fact I should charge u more! cause that now makes even betterer than I thought it was before innit"
I will wait for his reply to my last mail as apparently they are still on holiday, which is no excuse in these days of instant communication, then I may speak to the other partner/director as I feel he is playing with the companies reputation and his own, i know what i think about the piece and his stalling and unwillingness to refund me but i cant say so here, not now, but im sure the experienced buyer knows what im thinking.
Anyways thanks again Ipcress i never thought to contact the trade gazette.
i will be raising another Q about the trade and the internet on here soon.
Thanks
Scot
8
Antique Questions Forum / Auction House Condition Report Legality
« on: December 30, 2013, 06:04:24 am »
Hello
an lang may yer lum reek for 2014
I am Looking for help please on the legality of an auction house description and their condition report, if you have a few minutes please I would appreciate your knowledge, Thank you.
Basically I bid and won an expensive £1200.00 pearl necklace recently from a uk based auction house, as the catalogue description had only one pic and a vague description, so I asked for a condition report which was rather short and just two lines and no pics and said the condition of pearls was good and well matched in size and colour etc and the stringing was good and clasp worked well.
Now when I received them there was a glaringly obvious repair to the stringing from the clasp down to the fourth pearl on each side so as to match, the new stringing was obvious and a bit rough and was attached to the original pearls and clasp with a metal wire wound through a metal loop attached to original stringing and also to the clasp
Concerned I asked him about this and his reply was, it was "part of the general maintenance" of a string of pearls and was considered a plus point so it wasn't mentioned in his report!!! I asked him for a refund and got another mail about how pearls are restrung every few years etc etc
I then took them to a private jeweller who said that one would never do a repair such as that as it would be almost as quick to restring the entire piece, ....And importantly that the eight pearls on the new stringing were NOT original to the rest as they were much lighter, when this was pointed out it became quite obvious.
So I again sent them a mail with the pictures of the repair and of the pearls but I did not mention the they weren't original as I wanted to see if he would note this and as a test to his knowledge as the pic was obvious they were lighter
I then received quite a stunning reply! - He had sent the pics to the vendor who told him *** that as the original clasp was an old standard base metal type the vendor had it removed and the new attractive diamond clasp replaced this involved restringing to the fourth pearl and that this was a "Major Improvement To the Piece" and will have improved its beauty and value and durability" also no pearls were removed from the piece all the pearls were originally there and.... !!! as it was only the clasp that was changed there was no description or condition issue.
He also Damingly notes that they were not asked for a condition report until the morning of the sale and ideally they would prefer more time for a report!! the auction started at 2pm I asked for report prob about 10am
Well talk about B S**T the guy is determined not to admit to anything!! the clasp is a typical loop n catch it looks like from the 20,s and has a couple of small diamonds and a white metal value about £30.00 I think he is jepordising his and the companies reputation with such a negative view to a clients concerns and then playing Dell Boy tatics
Below is a copy of my reply to him which has yet to be answered as it was over the xmas holiday I did make it so he could refund without egg on his face as ive blamed the vendor...
Any help on the legality please as the auctions are hiding behind the veil of any info given on a piece is only there "opinion" and not legally binding,.... but as I did ask for a condition report I hope that may carry some weight?, I find it hard to believe that such a piece wasn't scrutinised before acceptance for sale and the repair not noticed, other condition reports I have had from other auctions have had several photos and a detailed description.
Many thanks
Dear S****
I have had the piece professionally assessed, i think you need to have a word with the vendor.
The necklace has had an addition of four pearls added to either side which are most certainly not the originals, it is her opinion that this repair was done cheaply as most jewellers would restring the entire piece, it probably was done as the piece was broken and the pearls lost and other newer pearls added to each side of inferior quality to balance it, when one looks at it you can see what she means and it becomes quite obvious, you should be able to see this in the image i sent you.
So the vendor told you it was partially restrung so it could have the new clasp added to increase the value and that no new pearls were added i would take issue with him.
So S**** i shant take this to my client tomorrow, i am sure you were unaware of these adjustments to the piece so i would ask again to be reimbursed, it does sound as though the vendor has spun a story to fit the situation. (sounds like the monty python sketch with the dead parrot!)
If you wish i can have a full written assessment done for you to take to your client but as you know these are not cheap and i would want to be reimbursed for that cost my time will be free.
Kind regards
Scot
an lang may yer lum reek for 2014
I am Looking for help please on the legality of an auction house description and their condition report, if you have a few minutes please I would appreciate your knowledge, Thank you.
Basically I bid and won an expensive £1200.00 pearl necklace recently from a uk based auction house, as the catalogue description had only one pic and a vague description, so I asked for a condition report which was rather short and just two lines and no pics and said the condition of pearls was good and well matched in size and colour etc and the stringing was good and clasp worked well.
Now when I received them there was a glaringly obvious repair to the stringing from the clasp down to the fourth pearl on each side so as to match, the new stringing was obvious and a bit rough and was attached to the original pearls and clasp with a metal wire wound through a metal loop attached to original stringing and also to the clasp
Concerned I asked him about this and his reply was, it was "part of the general maintenance" of a string of pearls and was considered a plus point so it wasn't mentioned in his report!!! I asked him for a refund and got another mail about how pearls are restrung every few years etc etc
I then took them to a private jeweller who said that one would never do a repair such as that as it would be almost as quick to restring the entire piece, ....And importantly that the eight pearls on the new stringing were NOT original to the rest as they were much lighter, when this was pointed out it became quite obvious.
So I again sent them a mail with the pictures of the repair and of the pearls but I did not mention the they weren't original as I wanted to see if he would note this and as a test to his knowledge as the pic was obvious they were lighter
I then received quite a stunning reply! - He had sent the pics to the vendor who told him *** that as the original clasp was an old standard base metal type the vendor had it removed and the new attractive diamond clasp replaced this involved restringing to the fourth pearl and that this was a "Major Improvement To the Piece" and will have improved its beauty and value and durability" also no pearls were removed from the piece all the pearls were originally there and.... !!! as it was only the clasp that was changed there was no description or condition issue.
He also Damingly notes that they were not asked for a condition report until the morning of the sale and ideally they would prefer more time for a report!! the auction started at 2pm I asked for report prob about 10am
Well talk about B S**T the guy is determined not to admit to anything!! the clasp is a typical loop n catch it looks like from the 20,s and has a couple of small diamonds and a white metal value about £30.00 I think he is jepordising his and the companies reputation with such a negative view to a clients concerns and then playing Dell Boy tatics
Below is a copy of my reply to him which has yet to be answered as it was over the xmas holiday I did make it so he could refund without egg on his face as ive blamed the vendor...
Any help on the legality please as the auctions are hiding behind the veil of any info given on a piece is only there "opinion" and not legally binding,.... but as I did ask for a condition report I hope that may carry some weight?, I find it hard to believe that such a piece wasn't scrutinised before acceptance for sale and the repair not noticed, other condition reports I have had from other auctions have had several photos and a detailed description.
Many thanks
Dear S****
I have had the piece professionally assessed, i think you need to have a word with the vendor.
The necklace has had an addition of four pearls added to either side which are most certainly not the originals, it is her opinion that this repair was done cheaply as most jewellers would restring the entire piece, it probably was done as the piece was broken and the pearls lost and other newer pearls added to each side of inferior quality to balance it, when one looks at it you can see what she means and it becomes quite obvious, you should be able to see this in the image i sent you.
So the vendor told you it was partially restrung so it could have the new clasp added to increase the value and that no new pearls were added i would take issue with him.
So S**** i shant take this to my client tomorrow, i am sure you were unaware of these adjustments to the piece so i would ask again to be reimbursed, it does sound as though the vendor has spun a story to fit the situation. (sounds like the monty python sketch with the dead parrot!)
If you wish i can have a full written assessment done for you to take to your client but as you know these are not cheap and i would want to be reimbursed for that cost my time will be free.
Kind regards
Scot
9
Antique Questions Forum / Auction House Condition Report Legality
« on: December 30, 2013, 06:02:56 am »
Hello
an lang may yer lum reek for 2014
I am Looking for help please on the legality of an auction house description and their condition report, if you have a few minutes please I would appreciate your knowledge, Thank you.
Basically I bid and won an expensive £1200.00 pearl necklace recently from a uk based auction house, as the catalogue description had only one pic and a vague description, so I asked for a condition report which was rather short and just two lines and no pics and said the condition of pearls was good and well matched in size and colour etc and the stringing was good and clasp worked well.
Now when I received them there was a glaringly obvious repair to the stringing from the clasp down to the fourth pearl on each side so as to match, the new stringing was obvious and a bit rough and was attached to the original pearls and clasp with a metal wire wound through a metal loop attached to original stringing and also to the clasp
Concerned I asked him about this and his reply was, it was "part of the general maintenance" of a string of pearls and was considered a plus point so it wasn't mentioned in his report!!! I asked him for a refund and got another mail about how pearls are restrung every few years etc etc
I then took them to a private jeweller who said that one would never do a repair such as that as it would be almost as quick to restring the entire piece, ....And importantly that the eight pearls on the new stringing were NOT original to the rest as they were much lighter, when this was pointed out it became quite obvious.
So I again sent them a mail with the pictures of the repair and of the pearls but I did not mention the they weren't original as I wanted to see if he would note this and as a test to his knowledge as the pic was obvious they were lighter
I then received quite a stunning reply! - He had sent the pics to the vendor who told him *** that as the original clasp was an old standard base metal type the vendor had it removed and the new attractive diamond clasp replaced this involved restringing to the fourth pearl and that this was a "Major Improvement To the Piece" and will have improved its beauty and value and durability" also no pearls were removed from the piece all the pearls were originally there and.... !!! as it was only the clasp that was changed there was no description or condition issue.
He also Damingly notes that they were not asked for a condition report until the morning of the sale and ideally they would prefer more time for a report!! the auction started at 2pm I asked for report prob about 10am
Well talk about B S**T the guy is determined not to admit to anything!! the clasp is a typical loop n catch it looks like from the 20,s and has a couple of small diamonds and a white metal value about £30.00 I think he is jepordising his and the companies reputation with such a negative view to a clients concerns and then playing Dell Boy tatics
Below is a copy of my reply to him which has yet to be answered as it was over the xmas holiday I did make it so he could refund without egg on his face as ive blamed the vendor...
Any help on the legality please as the auctions are hiding behind the veil of any info given on a piece is only there "opinion" and not legally binding,.... but as I did ask for a condition report I hope that may carry some weight?, I find it hard to believe that such a piece wasn't scrutinised before acceptance for sale and the repair not noticed, other condition reports I have had from other auctions have had several photos and a detailed description.
Many thanks
Dear S****
I have had the piece professionally assessed, i think you need to have a word with the vendor.
The necklace has had an addition of four pearls added to either side which are most certainly not the originals, it is her opinion that this repair was done cheaply as most jewellers would restring the entire piece, it probably was done as the piece was broken and the pearls lost and other newer pearls added to each side of inferior quality to balance it, when one looks at it you can see what she means and it becomes quite obvious, you should be able to see this in the image i sent you.
So the vendor told you it was partially restrung so it could have the new clasp added to increase the value and that no new pearls were added i would take issue with him.
So S**** i shant take this to my client tomorrow, i am sure you were unaware of these adjustments to the piece so i would ask again to be reimbursed, it does sound as though the vendor has spun a story to fit the situation. (sounds like the monty python sketch with the dead parrot!)
If you wish i can have a full written assessment done for you to take to your client but as you know these are not cheap and i would want to be reimbursed for that cost my time will be free.
Kind regards
Scot
an lang may yer lum reek for 2014
I am Looking for help please on the legality of an auction house description and their condition report, if you have a few minutes please I would appreciate your knowledge, Thank you.
Basically I bid and won an expensive £1200.00 pearl necklace recently from a uk based auction house, as the catalogue description had only one pic and a vague description, so I asked for a condition report which was rather short and just two lines and no pics and said the condition of pearls was good and well matched in size and colour etc and the stringing was good and clasp worked well.
Now when I received them there was a glaringly obvious repair to the stringing from the clasp down to the fourth pearl on each side so as to match, the new stringing was obvious and a bit rough and was attached to the original pearls and clasp with a metal wire wound through a metal loop attached to original stringing and also to the clasp
Concerned I asked him about this and his reply was, it was "part of the general maintenance" of a string of pearls and was considered a plus point so it wasn't mentioned in his report!!! I asked him for a refund and got another mail about how pearls are restrung every few years etc etc
I then took them to a private jeweller who said that one would never do a repair such as that as it would be almost as quick to restring the entire piece, ....And importantly that the eight pearls on the new stringing were NOT original to the rest as they were much lighter, when this was pointed out it became quite obvious.
So I again sent them a mail with the pictures of the repair and of the pearls but I did not mention the they weren't original as I wanted to see if he would note this and as a test to his knowledge as the pic was obvious they were lighter
I then received quite a stunning reply! - He had sent the pics to the vendor who told him *** that as the original clasp was an old standard base metal type the vendor had it removed and the new attractive diamond clasp replaced this involved restringing to the fourth pearl and that this was a "Major Improvement To the Piece" and will have improved its beauty and value and durability" also no pearls were removed from the piece all the pearls were originally there and.... !!! as it was only the clasp that was changed there was no description or condition issue.
He also Damingly notes that they were not asked for a condition report until the morning of the sale and ideally they would prefer more time for a report!! the auction started at 2pm I asked for report prob about 10am
Well talk about B S**T the guy is determined not to admit to anything!! the clasp is a typical loop n catch it looks like from the 20,s and has a couple of small diamonds and a white metal value about £30.00 I think he is jepordising his and the companies reputation with such a negative view to a clients concerns and then playing Dell Boy tatics
Below is a copy of my reply to him which has yet to be answered as it was over the xmas holiday I did make it so he could refund without egg on his face as ive blamed the vendor...
Any help on the legality please as the auctions are hiding behind the veil of any info given on a piece is only there "opinion" and not legally binding,.... but as I did ask for a condition report I hope that may carry some weight?, I find it hard to believe that such a piece wasn't scrutinised before acceptance for sale and the repair not noticed, other condition reports I have had from other auctions have had several photos and a detailed description.
Many thanks
Dear S****
I have had the piece professionally assessed, i think you need to have a word with the vendor.
The necklace has had an addition of four pearls added to either side which are most certainly not the originals, it is her opinion that this repair was done cheaply as most jewellers would restring the entire piece, it probably was done as the piece was broken and the pearls lost and other newer pearls added to each side of inferior quality to balance it, when one looks at it you can see what she means and it becomes quite obvious, you should be able to see this in the image i sent you.
So the vendor told you it was partially restrung so it could have the new clasp added to increase the value and that no new pearls were added i would take issue with him.
So S**** i shant take this to my client tomorrow, i am sure you were unaware of these adjustments to the piece so i would ask again to be reimbursed, it does sound as though the vendor has spun a story to fit the situation. (sounds like the monty python sketch with the dead parrot!)
If you wish i can have a full written assessment done for you to take to your client but as you know these are not cheap and i would want to be reimbursed for that cost my time will be free.
Kind regards
Scot
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