Wendy,s argument is not with the supplier of the steel,she cannot go to them and ask for them to pay...her argument is with the suppliers of the boiler,....Avril and I had a similar situation a few years ago, we bought a new Zanussi washing machine,...it failed after 4 months, we went back to the shop from whom we bought it, and they said,"Nothing to do with us"...here,s Zanussi,s number,..I said we bought it from you,Not Zanussi...therefore our contract is with you,....they said..we don,t have a repair shop...i said..i don,t expect it to be repaired we want a new one.they said no,....3 months later we got our new machine and out of pocket expenses...i.e..wee kly laundromat + our court expenses paid....all paid for by the shop...not Zanussi,....the same applies here,Wendy had a contract with the supplier..not the Steel maker...