It was framed with glass the glass broke and scratched the photo image.
What is the size of the photo/picture?
Given the brick wall in the background it looks to be a +- 9" x 12".
If so, .... then you can fix it yourself.
Use your "scanner", or get someone else to do it if you don't have one, and scan the picture at high resolution (400 or 600 dpi). Then use your photo program to "fix" those scratches. When done, just reprint the photo.
If you have the MS Digital Image photo program there is an “EFFECTS” feature titled “
Freehand Painting” which permits one to
“copy” a color from the photo ….. and then “paint” that same color on/over any scratches or blemishes.