Mart...I tried the website out. It's a catch "22". An online chat box comes up and ask a few questions with an automated reply. After a couple of auto replies they route you to a payment page. The payment page request only $5.00 from you to have an appraiser to look at your inquiry. At the same time they quote you a final cost, in this case it was $33.00, due after the appraiser respond. Just an FYI.