When I started I said a little hello and told everyone that I was a new seller and I appreciated them taking a look at whatever it was I was selling !! With ebay, I am also a firm believer in CYA !! I follow every sale, track it, and make sure when they get it they are happy with the item !! Also if I sell an item that there is a problem with,, a chip on glassware for instance,,I email them at the auction end and make sure they knew about it !! If they missed it,, even though it is clearly stated in the description, I give them the chance to opt out and offer it to the second chance bidder !! Have only had to do that once !! By doing that,, if the buyer tries to not pay because of it,, I have that email to prove my case !! I have only had a couple of bumps in the road and not major ones at that !! I just treat it the same as if it was a brick and mortar store and try to assist the customer with anything I can !! And you will have problems along the road but they were never my problems !! Had one occasion where the mail delivered the package to the wrong town and even though it was only a few miles away,,my customer had no car so took a few emails to get that straight !! He eventually got it and was happy !! Have made a few friends out of customers too !! What I absolutely hate are those than do not answer emails or communicate with you in any way !! And those that fail to leave feedback !! There are a bunch of those !! I took a loss on many items starting out and broke even on a few before I started making any profit !! So expect that for a while but if you add one or two better items with a few that are inexpensive and just be consistant you can do well on ebay !! I have found that you can work out anything with a little tactful conversation !! You just have to sound nice even if you are cussing under your breath !!
